It amazes me sometimes how often I can ask for the same thing over and over (with different clients, or with the same one). It’s an ever-evolving process learning the best way to phrase a particular question to get the response you want.
There are a lot of complex topics when it comes to taxes, and those are understandable. Sometimes though, it’s a challenge just getting a report:
Background: Client sold their house which was rented out in 2010 and earlier years. They say the value of the house was around $230,000 with $20,000 of improvements. We try to substantiate information as much as possible, rather than take a client’s word for it. The house was last rented in 2010, so the 2010 and previous returns should include reports which would show the actual value of the home.
Me: Could you provide us with a copy of your 2010 return? A copy with as many statements and supplementary schedules with supporting information would be best.
The client sends me a copy of their 2010 return. Unfortunately, it doesn’t have the specific information I need.
Me: I received the return, thank you. Unfortunately it’s missing one of the schedules I was hoping would be included. Would it be too much trouble for you to request* a detail depreciation schedule for the rental property from 2010?
*She had a different accountant in 2010 who prepared her return. Any accountant is going to know exactly what a “detail depreciation schedule” is. It will exist in their software.
Client (paraphrasing): I lived in the house starting in June 2010, it wasn’t a rental in 2011 at all.
Me (paraphrasing): That’s why I’m hoping to get the information from 2010. As the last year it was used as a rental property, my hope is that the detail information could be obtained to provide us with a cost basis for the home sale. I cross-checked your figure with county records and it doesn’t match, which is why I’m hoping we can see what was used for previous years returns and know the exact cost basis.
Client (paraphrasing): The house was built on the property in 200.* Which tax years will help you accomplish completion of my taxes?
*This is new! And helpful! It explains why her figure and the county records were VERY different.
I haven’t replied to her yet, because my current reaction in my head is “the ‘tax year’ I need to complete your return is that detail report from 2010 that I’ve asked for twice now and you apparently just keep ignoring. Obviously I’m only asking for it because it isn’t important.” But that’s just not nice. I have to think of a different, nice, way to say what I need. Which wording will successfully get me the information I need?
There are a few great snares when it comes to talking to clients, and this particular exchange got caught by at least two of them. I’ll have to save those for another post.
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